Contact Center

• MITEL 3300 LX exchange with IP Nativa technology that enables to have voice, data and video communication and 200 workstations available on a double shift. This means a total of 400 operators specialized in tele-collection management, from Monday to Friday.
  
  
• Predictive dialer telephone, predictive and totally integrated to CRM with the possibility to automatically make 200,000 calls a day, apart from top-quality voice quality.  
  
  
• Real time management information with interactive information systems with specific queries to our data base 24 hours a day, 7 days a week.
  
  
• Possibility to manage all contact means: Telephone, email, chat, fax, SMS.
  
  
• Recording of all managed calls. This allows us to generate MP3 files, easy to activate for listening. This modality provides full transparency to the management recording all conversations held by our operators with the debtors.
  
  
• Permanent training by using recordings by our training and assistance quality department. IVR (Interactive Voice Response System) that allows us to provide better assistance and telephone self-management.
  
  
• 8 digital frames (DDE) of 240 channels and 800 extensions.
  
  
• 1 FOX to expand up to 256 frames connected to the supplier with fiber optic.
  
  
• 8 Internet dedicated access of 10 MB for telephony (VoIP), 3 MB Internet dedicated access for point-to-point links and applications with our clients.